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The Innovator in Care Award, sponsored by Ashtons, recognises the work of an individual in a hospice or palliative care organisation who, through a novel approach, has improved the experience of people with a progressive and life threatening condition, their families and carers.

The 2024 winner of this award has been announced at the annual Hospice UK National Conference.

About this award

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This award celebrates individuals that have made innovative approaches to care. This could be developing a new concept, finding new ways to identify people who can benefit from hospice and palliative care, or approaching a challenging care issue.

When judging this award, particular value will be placed on innovations which have improved one or more of the following:

  • Access to care.
  • Treatment of troublesome symptoms.
  • Resolution of psychosocial and spiritual distress.
  • The opportunities for people to receive care in-line with cultural, religious, social or other preferences.
  • The opportunities for people to receive care in the place of their choice.
  • Bereavement outcomes.
  • Engagement of users in the planning, organisation and evaluation of services.

If someone in your hospice has demonstrated measurable benefit to service users or an an innovation be applied to other hospice and palliative care organisations, nominate them for this award.

What the judges were looking for

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Read our submission criteria and general guidance:

How original was the innovation?

  • Was it a new concept or a variation of an existing idea?
  • Was it developed independently or in cooperation with others?
  • Did the individual improve any of the areas listed in the above bullet points?

What was the impact of the innovation?

  • Was there a measurable benefit to users?
  • Could elements of the project be applied to other parts of the organisation or care processes?

Applicability

  • Can this innovation be applied to other hospice and palliative care organisations?

The winners have been announced at our National Conference in Glasgow.

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Jennifer Hadley, Garden House Hospice Care, is the winner of the Innovator in Care Award 2024 - at the Hospice UK Awards

Winner - 2024

Winner: Jennifer Hadley, Garden House Hospice Care

The panel were impressed by Jennifer Hadley’s work to set up a ‘frailty in reach’ service at her local hospital after recognising the needs of the population in North Hertfordshire, and the increasing numbers of patients presenting with frailty. Jenny is spreading the hospice ethos into secondary care, and the impact she is having is commendable for the patients and their loved ones. 

Read more about the frailty service
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The nomination was accompanied by qualitative and qualitative data and the panel especially enjoyed the videos of the patient’s stories. The numerical data was overwhelming: this project has increased the hospice inpatient activity by 200% and hospice at home activity by 300%. The impact of this means that patients have been cared for outside of the acute environment, contributing to easing the pressures that those services have been facing. 

The panel felt this was a replicable model: patients with frailty are signposted and cared for at the front door. Jennifer’s work has shown good collaboration across the system with the patient at the centre.

Previous winners

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Find out more about the previous winners of this award, which was formerly named 'The Innovation in Care Award'.

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The winner of the 2023 Innovator in Care Award was Dr Christine Mott, Acorns Hospices

Winner - 2023

Winner: Dr Christine Mott, Acorns Hospices

After caring for a young person at end of life who was experiencing Diabetes Mellitus, Christine and her team at the hospice searched for a paediatric guideline but was unable to locate one. So, they brought together a group of organisations and endocrinologists from the UK and internationally to write a guideline. 

Find out more about Acorns Hospice
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Diabetes Mellitus is relatively common in adult palliative care, but is infrequently seen in paediatrics. This means when a patient and their family come to a paediatric hospice, clinical care staff can feel uncertain and unfamiliar with their needs. 

Using the new Managing Diabetes Mellitus in Paediatric Palliative Care guideline, with its clear management recommendations, children and young people may be able to avoid the unpleasant symptoms and side effects of the medications, and to be supported in considering care options with palliative care staff who feel confident in providing these.

The team would like to dedicate this award to the memory of Lucy Watson who inspired this work.

The Awards Panel agreed that this piece of work would be hugely valuable: “Christine and her team's work has undoubtedly made an invaluable contribution to hospice and end of life care for children and young people, the guidance will equip palliative care staff to feel confident in providing the best possible care. Their recommendations mean that children and young people with Diabetes Mellitus will be supported to live as well as possible by receiving evidenced based care. Well done Christine and team!”

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Winners of the 2022 Innovation in Care Award were Compton Care

Winners - 2022

Winners: Compton Care

The judges were delighted to recommend Compton Care for this Innovation project award, which identified a need for a ‘Rapid Response’ community service to manage crises and prevent unnecessary acute admissions. With their inpatient service’s response to Covid, patients’ and families’ focus for care at home remained constant, requiring support day and night - this required a team to respond to changing clinical pictures.

They aimed to make community resources more responsive, assessing and managing current and urgent needs, in addition to an intervention for fixed caseloads. 

Find out more about Compton Care
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St Oswald’s Hospice Lymphodema Service were the 2021 winners of the Hospice UK Innovation in Care Award

Winners - 2021

Winners: St Oswald's Hospice Lymphoedema Service

The pandemic has accelerated innovation in care across the whole of the hospice sector, and St Oswald’s Hospice Lymphodema Service really stood out for us when choosing a winner.

This project extended the benefits of St Oswald’s Lymphodema Service. In March 2020, the service had to quickly pivot to provide much more domiciliary based care. To deliver this service, the hospice had to act quickly and innovatively, introducing a new volunteer role and recruiting much more additional support.

Find out more about St Oswald's Hospice
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This has not only given a learning opportunity to these new and often younger volunteers, it gives patients the opportunity to share their stories with the volunteers - offering a positive impact on the potential next generation of health care workers and giving them an insight into hospice care.

We feel this innovation not only has positively impacted the community, but can be shared and replicated widely with real impact.

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Ashtons are National Conference sponsors

Award sponsor

The Innovator in Care 2024 Award is sponsored by Ashtons.

Visit the Ashtons website