The unsung heroes of hospice shops

Courtney Thomson has been a breath of fresh air at Saint Francis’ Hornchurch shop in Essex for six years. With her infectious love for music and a big smile that lights up the room, she’s not only known for her excellent customer service but also for her dance moves!

Courtney often gets both the staff and customers joining in on impromptu dance sessions, making the shop a lively, fun place to be. Despite having learning disabilities and dyspraxia, Courtney’s determination and positive attitude allow her to excel at every task she takes on, and she looks forward to volunteering twice a week.

Her hard work and commitment were celebrated last year when she received a Long Service Award to mark her fifth year at the shop. "I feel really proud of what I’ve achieved," she shared. "Volunteering has been amazing for my confidence, and I love that I can give something back to the community."

The team is just as proud of Courtney, with Retail Manager Bernie Lebbal calling her “our star,” and customers often asking after her when she’s not there. Courtney's mum, Sue, couldn’t be more grateful for the support Courtney has received, which has allowed her daughter to grow in confidence and truly feel like she belongs. 

The festive season may only last a few weeks for most of us, but for the Christmas Card team at Princess Alice Hospice in Esher, preparations begin as early as the previous November!

Led by Leo, a retired John Lewis buyer, this small but mighty team works year-round to design and produce cards that not only spread holiday cheer but also bring in valuable funds for the hospice.  

Each team member brings a unique skill to the table, from Leo’s keen eye for design and sourcing, to Chris's knack for organising stock and Rachel’s ability to handle logistics. What stands out most about this group, however, is the camaraderie they’ve built - whether it’s chatting over a cup of tea or working together through the chaos of Christmas preparations. 

After his wife died, John Fitzsimmons found solace in volunteering for Hospiscare, the very organisation that had provided such invaluable care during her final days.

Now a key member of the team at the Hospiscare Warehouse in Exeter, John spends his days carefully sorting through items that are best suited for sale on eBay. From setting up photoshoots to researching prices and crafting item descriptions, John takes great pride in the work he does, knowing that each item sold raises funds that will help future patients and families.

For John, the most rewarding aspect of volunteering is the sense of community it brings. As someone who has recently retired, he appreciates the camaraderie of being part of a team again.  

“There are all kinds of reasons why people should volunteer. You know you’re helping other people and that feels good. You also get to be part of a team with a caring environment and support for you.” 

Maddie’s journey with a Prince of Wales Hospice shop in Pontefract is a testament to the transformative power of volunteering. When she first joined, Maddie was shy, often retreating to the back whenever customers came in. Now, she’s blossomed into one of the most welcoming faces in the shop, greeting customers with her warm smile!

Her parents have noticed a big change too - Maddie carries herself with newfound confidence and a spring in her step. Seeing her go from hiding in the background to becoming a key team member loved by customers has been truly inspiring for the entire shop team. 

For Nick, Saint Francis Hospice in Essex has always been part of his family. His Nan volunteered at the Hornchurch shop after becoming a widow in 1998, and in 2012, the hospice’s care became even more personal when his Grandad was diagnosed with cancer.

The hospice provided invaluable support, and after his Grandad’s passing, Nick felt compelled to give back. The following summer, he followed in his Nan’s footsteps and began volunteering at the very same shop, working on the tills and chatting with customers, all while processing his grief.

Now, ten years after his Grandad’s death, Nick is giving back once again - this time by running the London Marathon in his memory. He’s already raised over £700 through a raffle and is looking forward to crossing that finish line!

"I can’t wait for race day," Nick says. “I can't think of a better cause to take on the London Marathon for and accomplish in his memory.” 

At St Oswald’s Hospice Morpeth shop in Northumberland, volunteer Katy Barr has found more than just a role - she's found a second family. After seven years of volunteering, Katy’s creativity shines through her stunning window displays. Shop manager Heather Gray, said: “Katy’s window displays don’t only look good but they sell the goods! If it’s in the window, it’s going to sell.”

After Katy’s mother sadly died in March 2023, volunteering in the shop acted as a form of comfort for her. “My mother’s loss has been devastating but I found great love and support coming into the shop” said Katie. “I feel I have received back far more than I have ever put into volunteering for the charity”.

When Shop Manager, Heather, was asked to nominate a ‘stand out’ volunteer to attend an afternoon tea hosted by The Duchess of Northumberland in her role as Lord-Lieutenant of Northumberland, it was an easy decision nominating Katy. The garden party, held at The Alnwick Garden brings together hundreds of volunteers and carers across Northumberland to celebrate the time they give. 

Since 2013, Peter and Debra have found joy and purpose volunteering together at the St Luke’s Hartford shop in Cheshire. What began as Debra's solo endeavour quickly became a shared passion post-retirement, as the couple dedicated their time to the community. Whether organizing the stockroom or helping out in the shop, they love working side by side!

Peter explains that volunteering as a couple has brought them closer, and they treasure the connections they've made with fellow volunteers and customers. It’s a wonderful reminder that volunteering can be a fulfilling activity to enjoy with a partner or friend. 

Former Leeds United footballer, Paul Reaney, recently stopped by Saint Michael’s Knaresborough shop in North Yorkshire to sign a donation of framed football cards!

His autograph made an already fabulous donation so much more valuable, helping the shop raise even more funds for hospice care.

The shop team describes the place as a “feel-good boutique” in the heart of their community.
“We’re so pleased we can bring joy to the people in our community.”