Supporter Care Manager

At St Nicholas Hospice Care, the purpose of the Fundraising team is to inspire, engage and retain supporters to maximise voluntary income. We put our patients, families and all who benefit from our services at the heart of what we do and strive to build lasting, value-driven relationships with our supporters. We do this by delivering a portfolio of engaging giving and fundraising opportunities.

This is an exciting opportunity to join the team as a Supporter Care Manager, a role which will maximise income by delivering high quality donation processing, supporter care and donor journeys, in order to increase the lifetime value of all new and existing supporters through an excellent supporter experience enabling them to feel valued and appreciated

The successful candidate will lead the development, planning and delivery of a sustainable outsourced lottery programme that delivers against income and ROI targets and oversee the management and continuous optimisation of the CRM System (Donorflex) which incorporates all data for fundraising, communications and engagement purposes.

Candidates will have significant experience in customer service, ideally within a not-for-profit or commercial setting. They will also have a sound knowledge of fundraising compliance and best practice, GDPR and gambling commission regulations.

As an employee of St Nicholas Hospice Care you would receive the following benefits:

· 25 days holiday increasing to 29 with length of service (pro-rata if part-time)

· Enhanced Occupational sick pay scheme

· Company pension scheme or continuation of current NHS pension plan (subject to criteria)

· Life assurance

· Access to Blue Light Card scheme with a range of discounts

· Free onsite parking

· Excellent training and development opportunities

· Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)

· Opportunities to attend staff social events arranged by our social committee

· Provision of home-made meals available for staff in our onsite bistro