Centre Manager (Education Centre)

This post is responsible for managing the development of income generating opportunities as part of the Training, Education and Development team. Through a range of educational activities and the hiring of the purpose built Education Centre at St Joseph’s Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.

Organisational context

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity who retain an interest in the oversight of the Hospice.  The Hospice is working to achieve Vision 2024, which has five key strands: patients, enterprise, estates, funding and fundraising, and human resources.  The Hospice seeks to be an outstanding provider of palliative and end of life care.  Each employee is critical to delivering and maintain those standards in accordance with the Hospice’s core values.

The Education Centre offers a large lecture theatre and smaller meeting rooms. It is available to individuals and groups within the hospice and also to external organisations who may wish to rent space for training, events or associated relevant activity. The Hospice also supports a small library which has a mix of journals and books related to end of life care for which this role would have responsibility.

Discretion to act

The Centre Manager (Education) has the discretion to make the day-to-day decisions relating to the running of the Education Centre. This includes all decisions relating to bookings, health and safety, staff cover, promoting and marketing and the general smooth running of the centre.

All long term and strategic decisions will be made in conjunction and with the agreement of the Head of Training Education and Development. 

Scale and impact

The post holder will have management responsibility for one direct report the Education Centre Admin Assistant and will be indirectly responsible for the education centre volunteers.

Budget – the post holder will not be required to be a budget holder. 

Key Accountabilities

1.         Supporting a programme of training and development to be delivered by St Joseph’s Hospice

1. Working with colleagues, proactively seek out and identify new opportunities to provide programmes of education and training. 
2. Support bespoke training and development opportunities in response to requests from members of the public, professionals, and other agencies to provide regular events that promote the hospice and its work in palliative care, working closely with and drawing upon the talent of staff working in the Education and Learning team, the Hospice and beyond concerning their design and delivery.
3. Maintain and develop accurate and up-to-date financial records of  all payments and other cost related services  including but not exclusively E-learning credits, external lecturer/presenters payments, work experience payments, working with the Head of Training Education and Development to ensure all agreed payments are authorised promptly and in timely fashion   
4. Maintain good ongoing communication with new and existing clients, both paying and non-paying, ensuring that exemplary levels of customer service are provided.   
5. Work with the Head of Training Education and Development to establish a business plan for the Education Centre, which identifies annual targets for income and rental of the facilities that are competitive and reflective of the capacity of the centre.
6. Establish and maintain a contact database that covers all contracts/agreements and contract/agreement requirements.

2.         Promoting the Education Centre 

1. Working closely with the Head of Training Education and Development and the Hospice’s Head of marketing ,establish and implement a marketing plan for the Education Centre and its  provision, facilities and a scale of charges. 
2. Ensure that relevant information and opportunities pertaining to education and training opportunities are communicated regularly and in a timely fashion both within the organisation and to those relevant agencies external to the Hospice.
3. Proactively initiate new client contacts, recording their details and interests regarding potential usage on a suitable database
4. Work with the internal marketing team to develop a suite of marketing materials to promote the Education Centre and the STJH education offer, reflective of the diverse user base that exists locally.
5. Work with the internal Marketing team to ensure all communications and online presence is in keeping with the brand guidelines of St Joseph’s Hospice. 
6. Ensure information presented on the Hospice’s website and internet concerning the Education Centre remains up-to-date, relevant, informative and user friendly

3.         Day to Day Management of the facilities in the Education Centre 

1. Oversee the education centre areas to ensure they remain fully compliant with all related safety, fire regulations and relevant policies, undertaking  risk assessments  annually and as when needs arise, taking any appropriate and necessary action.
2. Ensure appropriate systems are in place to facilitate and support the smooth running of the centre and all education, training and income generating activities
3. Ensure that all visitors are offered a range of consistently high quality services and excellent customer service in an environment that is welcoming and accessible
4. Ensure all users to the centre are fully conversant and able to comply with fire evacuation procedures and safety regulations
5. Ensure that all resources are kept in safe and good working order and that there is always one member of staff available to support users of centre equipment
6. Work with colleagues within STJH to ensure equipment including the AV system and IT is maintained in line with Hospice  contracts held with external suppliers
7. Ensure high value resources are kept locked and secure when not in use and the Education Centre is closed. 
8. Where required, conduct all financial transactions in line with Hospice Policy and procedures.

4.         Audit, governance and quality assurance 

4.1 Support the Head of Training Education and Development to monitor and evaluate the quality of the education and learning provision provided; work with a range of colleagues to ensure all are delivered to a consistently high standard and carry appropriate evaluation mechanisms. 

2. Act as the team’s lead for the Hospice’s IT systems as they relate to the capturing, extrapolating and publishing of training data.
3. Produce a range of statistics and reports for the Head of Training Education and Development, our external academic partners, members of the Senior Management Team and other key stakeholders on (but not exclusively) training data, income generation and attendance and customer satisfaction. The frequency and nature of these reports will be agreed by the Head of Work closely with the Head of Training Education and Development to ensure that the TED team role models the values of the Hospice in all that it does and that all policies and practices are followed in line with internal governance arrangements.

5.         Manage the Education Centre Admin Assistant and any volunteers currently supporting the work of the Education Centre 

5.1  Manage the administrative staff post within the Education centre including their annual leave, sickness and welfare issues, attendance, development and performance.

5.2  Working with the administrative assistant, ensure volunteer duty rotas are best utilised to provide effective use of their time within the Education Centre, library and where appropriate the TED provision.

5.3  Ensure Volunteers make an effective contribution to the high quality customer experience within the Education Centre.

5.4  Working with the administrative assistant and the Head of Training Education and Development, further develop the Hospice’s library and resources to ensure fit for purpose.

5.5  Investigate, follow up and resolve accidents, incidents and complaints within the Education Centre following Hospice policies and procedures

5.6  As part of the Education Centre team, ensure all presenters/lecturers are supported in all aspects of “behind the scenes “administration before, during and after an event.

5.7  Oversee the preparation of course and conference material and arrangements in collaboration with relevant lead tutors to ensure smooth running of all events

6.         Personal development

6.1     Identify your own learning and development needs in order to meet the key requirements of the post.

6.2     Take responsibility for linking your own development needs with the Hospice appraisal and objective setting process.

6.3     Take responsibility for your own continuing development by undertaking specific areas of work/projects to develop new skills.

6.4     Take responsibility for your own professional development, including keeping up-to-date with relevant professional and other developments in HR at local and national levels

6.5     Engage in supervision to support your personal and professional development.

7.         Equality, diversity and inclusion

7.1       Comply with and promote St Joseph’s Hospice Equal Opportunity Policy and avoid any behaviour, which discriminates against colleagues, potential employees, patients/clients or their families on the grounds of sex, marital status, race, age, belief, colour, nationality, ethnic or national origins, religion, disability, creed, class, gender, sexual orientation.

8.         Mission & core values 

8.1       All Hospice staff are expected to work in line with St Joseph’s Mission & Core Values as these precepts act as a value base which directly influence how all work activities are undertaken. The ethos of the Hospice should be apparent in the behaviours and attitudes of all employees as the work they undertake, whether it is direct or indirect, care is ultimately for the benefit of patients. The Mission and Core Values are an integral part of all job descriptions, the probationary period and performance and development reviews. (Full details attached). 

9.         Environment and sustainability

9.1       Comply with and promote the Hospice’s environmental policies, which stem from our core values. Promote environmentally sustainable practice and development and avoid any behaviour, which undermines environmentally sustainable practice and development throughout the Hospice services and departments.

10.       Health, safety and welfare

10.1     Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work Act, taking appropriate action in the event of an accident to patients, staff, self or any other person in the work area. 

St Joseph’s Hospice operates a no smoking policy.