
Hospice Digital Technology Maturity

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What's on this page
About the survey
We wanted to find out where the hospice sector is in its technology journey compared to other charities. We carried out our first ever Digital Technology Maturity survey in the summer of 2024, and 70 Hospice UK member organisations took part.
Each participating hospice was given a a personalised report showing how their digital technology maturity compares with others in our sector.
TES also produced a full report of results from the sector as a whole.
We will use the insights from the survey to support our members with digital transformation.
Key findings
The survey found that, of the 70 hospices who took part in the survey:
- 42% have an IT strategy
- 79% are leveraging data and business intelligence tools
- 74% report a lack of leadership support for driving technology adoption.
You can download the full report from the TES website.
How does the hospice sector compare to other charities?
Our survey found that:
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- 42% of hospices have an IT strategy, while only 17% of other charities do.
- 38% of hospices have a digital strategy, compared to 21% of other charities.
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- 68% of hospices reported challenges with internal resource capacity, compared to 50% of other charities.
- 74% of hospices reported a lack of leadership support for driving technology adoption, compared to 68% of other charities.
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- 43% of hospices plan to incorporate Artificial Intelligence and machine learning into their operations, compared to 60% of other charities.
- 51% of hospices are focusing on implementing new business systems, compared to 55% of other charities.
- 60% of hospices are planning to migrate their IT infrastructure to the cloud, compared to 70% of other charities.
- 79% of hospices are leveraging data and business intelligence tools, compared to 65% of other charities.
Take the next step in your digital technology journey
Hospice UK can support hospices at all stages of their digital technology journey.