Facilities Assistant

You are a practical, problem-solving kind of person and committed to excellent customer service.  You want to grow your facilities, office administration and reception experience on your way to bigger things. 

You like working in small, friendly and collaborative teams, supporting staff, visitors, and contractors and meeting new people.   We are the national charity for hospice and end of life care. We work together to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it. We are Hospice UK, and our amazing people achieve amazing things every day. 

You will be supported by a team manager as you deliver the day-to-day service provided by the facilities and reception team, ensuring our office is maintained to a high standard. As a key holder you will be opening up the office on a daily basis, providing reception cover to the receptionists and conducting basic checks and maintenance on IT equipment in the office. 

This is a varied role and requires someone who can roll their sleeves up and prioritise tasks using their great problem-solving and practical skills.

Salary: £24,800 per annum.

Contract: Permanent.

Location: Hybrid. Our Hybrid Working Arrangement gives choice about how, when and where each member of our team works best. Contractually this role is London-based but this will be a mixture of working from the office, on the move or from home in a way that balances the needs of Hospice UK, your team and you.  

Working hours: Full time; 35 hours per week; Monday to Friday, 07:30 - 15:30.

Benefits: Up to 7% pension contribution, membership to the Simplyhealth cash plan, Life assurance, 25 days holiday in the first year increasing with length of service to 30 days.

Closing date: Noon-Midday on Wednesday 21 September 2022

Interview dates: Tuesday 27 and Wednesday 28 September 2022. Interviews will take place at our offices in London.

This is a great opportunity to work as the facilities assistant in an interesting and varied role at a national charity.

Reporting to the Office Manager, you will work closely together to ensure the smooth day-to-day running of the Facilities function. Duties and responsibilities will include:

• Managing relationships with external contractors
• Ensuring that a programme of statutory building checks is in place and carried out as required (emergency exits, water tap runs, smoke detectors, fire alarm & disabled toilets alarm tests, emergency lighting, water temperature and shower run & descale and supporting compliance with relevant statutory and regulatory standards
• Organising periodic in-house health and safety checks (fire extinguishers, visual appliances checks and testing, etc.)
• Overseeing the upkeep of the heating and air conditioning system
• Completing daily checks of IT equipment in the office and carrying out basic IT trouble-shooting issues
• Safely moving furniture and IT equipment as needed
• Receiving and taking large deliveries to appropriate storage areas
• Taking archiving materials/documents to outside storage facilities
• Managing our basement car park storage area
• Supporting the environmentally sound disposal of old equipment and office waste

About You

You will have gained basic experience in a facilities role in an office environment or a similar role and have good knowledge of Health & Safety legislation and checks.  Our ideal candidate will have a good understanding of heating, hot water and air conditioning systems as well maintaining facilities contracts.

You will need basic administration skills with accurate record keeping and a good working knowledge of Microsoft Office, including Outlook, Word and Excel. In addition we would like to find a confident 'people person' who can build strong relationships with contractors and colleagues.

You will need:

• some reception experience with a flexible approach to work (extra training will be provided)
• Good interpersonal skills with a professional attitude
• Ability to work proactively and deliver excellent customer service
• Good written and verbal communication skills
• To act as a Fire Marshall and First Aider (extra training will be provided)

The Team

You will join a small, happy and collaborative facilities and reception team that supports staff, visitors and contractors alike.

About Hospice UK

Hospice UK is the national charity for hospice and end of life care. We work to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it. Each year our hospice members collectively support 225,000 adults and children with a terminal or life-shortening condition, and provide 72,000 families and carers with bereavement support.

If you would like to apply for this role, please send the following documents to recruitment@hospiceuk.org by noon-midday on Wednesday 21 September 2022

• Your CV. Please remove your name, address and contact details from your CV.
• A completed supporting statement form - outlining how you meet the person specification criteria noted in the job description and providing examples from your experience and skills. No more than 2 pages please!
• A completed equalities monitoring form.

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you. Interviews will take place on Tuesday 27 and Wednesday 28 September 2022 in person at our offices in London.

Additional notes:

To be considered for this role you must have the right to live and work in the UK for your application to be progressed.

Your CV and covering letter / supporting statement will be carefully assessed on a points scoring basis, therefore please make sure we can see how your experience and skills match the job requirements. Removing your name, address, contact details and other potentially identifying personal information helps us to reduce the risk of unconscious bias during recruitment.

Hospice UK is an Equal Opportunities Employer.

View the job description and person specification for this role.