We were joined by Karen Hayllar, Senior Manager, 'Making Data Count', NHS England, who spoke about the limitations of popular methods of measurement; different types of variation; and helpful approaches to decision making.
Our second speaker was Karen Taylor, Director of Clinical services, Martlets Hospice. She spoke about the data journey at Martlets
We were joined once more by Karen Hayllar, the Senior Lead in NHS England’s ‘Making Data Count’ team. Karen taught us the value of statistical process control (SPC) charts to analyse patient safety incident data as part of a hospice’s continuous improvement journey.
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